Cancellation and Refund Policy
At Mag Sports Arena, we understand that plans can change. Please review our cancellation and refund policy for bookings made through our website:
- Cancellation
- Bookings can be canceled up to 48 hours prior to the scheduled booking time.
- To initiate a cancellation, please contact us at [contact information].
- Cancellations made within 48 hours of the booking time may be subject to cancellation fees or restrictions.
- Refunds
- Refunds for canceled bookings will be processed according to the following guidelines:
- If the cancellation is made at least 48 hours before the booking time, a full refund will be provided.
- If the cancellation is made within 48 hours of the booking time, the refund amount may be subject to deductions for administrative fees or other applicable charges.
- Refund Processing
- Refunds will be processed using the same method of payment used for the original booking.
- Please allow a reasonable processing time for the refund to be credited back to your account.
- Non-Refundable Circumstances
- In certain circumstances, refunds may not be available or may be subject to additional restrictions. These circumstances include, but are not limited to:
- Failure to cancel within the specified time frame.
- No-shows or late arrivals.
- Violation of facility rules or policies.
- Force majeure events or circumstances beyond our control.
- Modifications and Exceptions
- Mag Sports Arena reserves the right to modify or make exceptions to this cancellation and refund policy on a case-by-case basis.
- Any modifications or exceptions will be communicated to you in writing or through our official communication channels.
Please note that this cancellation and refund policy applies only to bookings made directly through our website. If you have booked through a third-party platform or agency, their cancellation and refund policy may apply.
If you have any questions or need further assistance regarding our cancellation and refund policy, please contact us at 081420 00893
Please review the draft and make any necessary modifications to align it with your specific business requirements. It’s important to clearly communicate your cancellation and refund policy to customers to set expectations and avoid any misunderstandings.